Frequently asked questions

Product

Thin case (V3): Made of polycarbonate plastic (PC) with matt finish for better grip. Transparent case: Made of thermoplastic polyurethane (TPU) with a more rubberised surface than our V3 cases. For other products not listed above, please go to the product pages to read more.

Yes, all our cases work well with wireless charging.

While we do not recommend you to clean your case with alcohol, in case it gets dirty we advise you to gently wipe it with some lukewarm water. Make sure your case is completely dry before putting it back on your phone.

Our V3 cases do have magnets, but sadly we can not guarantee that it will be compatible with other brands and products. However, our V3 case is compatible with wireless charging, including the Magsafe wireless chargers.

Payment

There are several ways you can choose to pay. Select the payment method you want to use at the checkout. Nudient offers the following payment methods: · Sweden: Klarna, Visa/Mastercard, Swish Denmark: Dankort, Visa/mastercard, Mobilepay, Paypal Norway: Visa/Mastercard, Paypal, Vipps, Klarna Germany: Visa/mastercard, Sofort, SEPA, Paypal, Giropay Netherlands: Ideal, Visa/Mastercard, Paypal, SEPA France: Carte Bancaire, visa/mastercard, Paypal UK: Visa/Mastercard, Paypal, BACS, American express US/global: Visa/Mastercard, Paypal, American express.

If you pay by card, your card details are sent directly to the bank and cannot be read or retrieved by anyone other than your bank. Nudient cannot see or store any card data. All your data is encrypted and handled by our payment provider.

Order & delivery

Once your order has been completed, an order confirmation will be sent to the email address you specified in your order. If you’ve not received an order confirmation within 24 hours of placing your order, please contact our Customer Service Centre for assistance. Don't forget to check your spam or junk email folder!

Your order will usually be handled immediately so that you receive your parcel as quickly as possible. Once your order has been processed, we will not be able to make any changes. If there is something wrong with your order, please get in touch with our Customer Service Centre for the best possible assistance.

Your order will usually be handled immediately so that you receive your package as quickly as possible. Once your order has been processed, we will not be able to make any changes or cancel your order. If there is something wrong with your order, please get in touch with our Customer Service Centre for the best possible assistance.

Standard shipping: 0 GBP for delivery throughout Europe. (Express shipping: 8,90 GBP for delivery throughout Europe).

The new rules came into force on 1 January 2021 regarding taxes and import duties to and from the UK. These new rules mean that packages with an order value below £135 are still free from handling fees. However, if you place an order with a value of £135 or higher, your order may be subject to customs duties and handling fees.

We ship worldwide except for the countries below which we, unfortunately, cannot ship to: · Bulgaria · Ivory Coast · Lebanon · Lithuania · Macedonia · Nigeria · Pakistan · Ukraine To find shipping alternatives and estimated delivery time for a specific country, just fill in the address and postcode in the "shipping details" section when completing your order.

We use Deutsche Post as our main logistics partner, they use local shipping companies to make the domestic delivery. · Belgium: Bpost · Denmark: PostNord · Finland: Posti · France: La Poste · Netherlands: PostNL · Norway PostenSweden: · PostNordGermany: Deutsche Post · United Kingdom: Royal Mail · Austria: Österreichische Post AG Your parcel will be sent to the delivery address you specified in your order. (Our express shipping is with DHL Express to your address. Make sure that the phone number you entered is correct so that you can be notified when your shipment arrives.)

We strive to get your order sent as soon as possible. Usually, as long as your product is in stock/not an advance order, your parcel will be shipped from our warehouse within 24 hours of you placing your order. You will receive an automatic shipping confirmation as soon as your parcel has left our warehouse. After this, it usually takes between 2-6 business days to deliver your parcel directly into your mailbox. Make sure that your name is on your mailbox/door so that your parcel can be delivered. Please note that the delivery time is only an estimate and this may deviate. This applies particularly during promotions and public holidays and is not something that Nudient or its delivery partners have any control over. Parcels are not transported during weekends and/or public holidays.

When your order is dispatched, you will receive a shipping confirmation email, containing your tracking information. It can take a few days for the tracking to start registering but after that, it should be up and running. If you don’t receive your case within 10 working days, please get in touch with us for assistance.

Our orders are delivered directly to your mailbox, which means you need to make sure that your address is the same as the address you entered on your order. You need to be registered at that address with your name on the mailbox. If not, you must specify a C/O or put a note with your name on the mailbox. We need all this because otherwise the letter carrier won't be able to find your mailbox and can’t deliver your parcel. If all the information in your order is correct and you still have not received your parcel within 10 working days, please get in touch with our Customer Service Centre for assistance.

If any part of your order is not in stock, we may have sent you the other items in your order so you don't have to wait. If this is not the case, we’re very sorry if something's gone wrong! Please check your order confirmation to see what’s missing and get in touch with our customer service for assistance.

It is important that, as a customer, you carefully examine your products after you’ve received your parcel. If there’s a product in your parcel that’s broken or damaged when you receive the shipment, please get in touch with our Customer Service Centre immediately. Specify the order number and attach a photograph of the damaged product. We are very sorry for this and will assist you in the best way possible!

Customers living in the EU and Norway will not have to pay import taxes or customs. Customers living in UK will not have to pay import taxes or customs on orders up to 135 GBP. These costs are included in the final price. Customers living outside the EU or in the US may be charged VAT and customs.

Only one discount code is allowed per purchase. Discount codes do not apply to sale items or promotions. Your discount code can be easily added at the checkout.

Exchanges and returns

You may exchange or return one or all products purchased directly from our website within 30 days of receipt of the product. The product must meet the following requirements: · The product/s are in the same new condition as when received. · The product/s are to be in its original packaging with intact labels and protective adhesive labels. · An exchange can only be made for a product of the same or lesser value. If you want to exchange for a more expensive product, you must first make a return and we will issue a full refund. You can then place a new order for the correct product. A full refund will be made on the price paid. If your item has been purchased at a promotional price, it is the price you paid for the item that will be refunded. Products purchased from a dealer, cannot be exchanged or reclaimed with us. Please get in touch with your dealer concerning your issue.

We are more than happy to take returns if your product is in new condition and in its original packaging. The packaging must be intact with all stickers and labels (opened packaging to look at the product is OK). Returns must be made within 30 days of order. Unfortunately, we do not accept returns of used cases and screen protectors. Please note that the customer is responsible for the return cost. If you want to make a return, please contact our customer service and we will help you to receive a shipping label.

We are more than happy to take returns if your product is in new condition and in its original packaging. The packaging must be intact with all stickers and labels (opened packaging to look at the product is OK). Returns must be made within 30 days of order. Unfortunately, we do not accept returns of used cases and screen protectors. If you want to make a return, please get in contact with our customer support and they will provide you with the address. Please note that the customer is responsible for the return cost.

Once you have notified our Customer Service Centre that you have returned your parcel, we will create a return ticket. When we have received your return and checked that your product meets our return conditions, we will issue a refund. The refund will be made with the same payment method you used to make your purchase. If you have paid with Klarna invoice, please get in touch with them to have the invoice paused while waiting for your return to be approved. You can also choose to pay your invoice and we will issue a refund as soon as your return request is completed. If you have returned your product, notified our Customer Service Centre of the return and had it confirmed, but still have not received your refund within 14 days, please get in touch with our Customer Service Centre and we will assist you.

Guarantee and complaints

The Nudient guarantee is valid for 6 months from the date of purchase. The guarantee covers product manufacturing defects, including shape, adhesives and seams. This guarantee covers only the product itself, not telephones. In the event of a guarantee issue, please get in touch via our Customer Service Centre specifying your address, order number and a detailed description of the problem. Please include photos that show the problem so that we can quickly assess your issue. If the product is covered by our guarantee, it entitles the customer to an equivalent product. Please note that compensation will not be paid in the event of the product not covered by our guarantee.

The guarantee from Nudient does not cover: · Faults or damage caused by misuse/carelessness (blows, dents, crush damage, dropped products, etc.) or accidents. · Aesthetic modifications, defects and damage caused by normal wear and ageing (minor scratches, wear, changes in the shape or colour flaking, etc.). · Installation errors including bubbling, dust and cracks. · Defects and damage due to loss, theft, fire, water, natural disaster, extreme cold or extreme heat. · Failure to follow instructions for care may void the guarantee. · The guarantee covers only the product itself; phones are not covered by the guarantee. Products purchased from a dealer, cannot be exchanged or reclaimed with us. Please get in touch with your dealer concerning your issue.

First, please review our guarantee terms to ensure that your product is covered by our guarantee. If you believe that your product is covered by our guarantee and wish to make a complaint about it, please get in touch with our Customer Service Centre and we will assist you. Please provide the following information for your claim. · First and last names · Order number and part concerned · Description of the fault · Photo of the fault Products purchased from a dealer, cannot be exchanged or reclaimed with us. Please get in touch with your dealer concerning your issue.

Other

After 14 days, you will receive an email where you can give ratings and comment.

Contact us at [email protected]

Unfortunately, however nice it might have been, we have to say no. However, we are more than happy to give you tips on other nice places to visit.

Yes, we ship worldwide except for the countries below which we, unfortunately, cannot ship to: · Bulgaria · Ivory Coast · Lebanon · Lithuania · Macedonia · Nigeria · Pakistan · Ukraine To find shipping alternatives and estimated delivery time for a specific country, just fill in address and postcode in the "shipping details" section when completing your order.

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